The app looks out of date

The NEST is a Progressive Web App (PWA), which allows it to behave more like an installed application while still receiving updates from the web.

Most updates are handled automatically, but occasionally your browser or installed app may still have an older version loaded.

### Start with a normal refresh

Refresh the page and allow The NEST to reload.

If you're using the installed app, close it completely and reopen it.

### If the old version is still showing

Try a hard refresh in your browser to force it to request the current application files rather than continuing to use cached copies.

On desktop browsers, the keyboard shortcut for a hard refresh varies by browser and operating system.

### Still seeing something outdated?

If the problem continues, sign out of The NEST, close the browser or installed app completely, reopen it, and sign back in.

Before clearing browser storage or deleting application data, contact support. Clearing site data unnecessarily can also remove locally stored browser information and is usually not the first troubleshooting step you need.

### How to tell us what you're seeing

If the issue continues, include a description of the page you're viewing and what appears to be outdated.

A screenshot is especially helpful when the problem involves a button, layout, message, or feature that doesn't match what you expected.