Still stuck?

If something isn't working the way you expect and the knowledgebase hasn't solved it, contact support.

The more context you provide, the easier it is to understand what happened and help you resolve it.

### Tell us what you were doing

Include:

* The page or feature you were using * What you were trying to do * What you expected to happen * What actually happened * Any error message you received

If the problem involves a particular order, you can identify the order without sending unnecessary sensitive signer information.

### Screenshots help

If the problem is visible on the screen, include a screenshot when possible.

Screenshots are especially useful for layout problems, unexpected messages, missing controls, or situations where describing what you're seeing would be difficult.

### Don't send passwords or authentication codes

Support should never need your password, authentication code, recovery credential, or other login secret.

Do not include them in a support request.

### Bugs and questions are both welcome

Not every unexpected result is necessarily a software bug.

Sometimes a feature may work differently than expected, a setting may need to be changed, or the workflow may simply need clarification.

Either way, reach out.

Questions that reveal something confusing about The NEST can also help improve the platform and its documentation for everyone who comes after you.