Handle cancellations

Not every accepted order becomes a completed signing. When an appointment is cancelled, record what actually happened rather than deleting the order.

Keeping the order preserves an accurate history of the assignment and the business relationship behind it.

### Mark a cancelled order appropriately

Update the order when the appointment is cancelled so The NEST no longer treats it as an active signing.

A cancelled order remains part of your records instead of disappearing as though you never accepted it.

### Cancellation with no payment due

If the cancellation does not result in any compensation, the order should no longer remain in your outstanding receivables.

The original assignment information can remain part of the order history while the amount actually due reflects the cancellation.

### When you are still owed a fee

A cancellation does not always mean that nothing is payable.

Depending on the circumstances and your agreement with the hiring party, you may still be owed compensation for work already performed, a cancellation fee, print fee, trip fee, or other agreed amount.

Record the amount that is actually payable so The NEST can continue tracking that balance until it is paid.

### No-shows and other unsuccessful appointments

A signer no-show or an appointment that cannot be completed may have different financial consequences from an ordinary cancellation.

Record the outcome that reflects what actually occurred and, when compensation is due, preserve the applicable amount rather than treating every unsuccessful appointment as a zero-dollar order.

### Don't delete business history

A cancelled order still tells you something important.

You accepted the assignment, reserved the appointment time, communicated with the parties, and may have performed other work before the cancellation occurred.

Keeping that record allows your reporting and relationship history to reflect the reality of doing business with that company — including work that never reached the signing table.