A forwarded email order didn't appear

If you forwarded an order confirmation but don't see it in The NEST, start by checking the email address you sent it **from**.

### Check your forwarding address

Go to **Settings → Email** and make sure the email address you used to forward the order is listed as one of your authorized forwarding addresses.

The NEST uses the sender address to determine which account the forwarded order belongs to.

If you receive signing assignments through more than one email account, add each address you intend to use.

### Check the destination

Order confirmations should be forwarded to:

**[import@mynotaryedge.com](mailto:import@mynotaryedge.com)**

The import address is the same for all NEST users. Your own forwarding address is what identifies the import with your account.

### Forward the original confirmation

For the best results, forward the original assignment or confirmation email rather than copying its contents into a new message.

Different hiring platforms format their confirmations differently, and the original message gives The NEST the best opportunity to identify the order information.

### Check Review Imports

A successfully received import may still be waiting for you to review it.

Check **Review Imports** before assuming the message wasn't received.

### Still missing?

Confirm that the forwarding email address is correct and that your email provider actually sent the message.

If everything appears correct and the order still doesn't arrive, contact support with the approximate time you forwarded it, the forwarding address you used, and the company or platform that sent the original confirmation.

That information can help us trace what happened without requiring you to send sensitive signer information unnecessarily.